Effective Date: July 27, 2024
This Shipping & Returns Policy applies to orders placed through https://precisionsyn.com/. By placing an order, you acknowledge and agree to the terms below.
1. Research-Use Products Only
Products sold on https://precisionsyn.com/ are supplied solely for non-clinical laboratory research by qualified facilities and trained personnel.
Products are not for human or animal consumption, not for diagnostic use, not for therapeutic use, and not intended to be used as drugs, food, cosmetics, supplements, or medical products.
You must be 21 years of age or older to place an order. By purchasing from us, you represent and warrant that you are at least 21 years old and that your purchase is for lawful research purposes only.
For full legal terms, please review our Terms & Conditions.
2. Shipping Carrier
At this time, we ship using Canada Post only.
Once an order has been transferred to Canada Post, delivery timing, routing, tracking updates, delivery scans, and final delivery handling are managed by Canada Post. We are not able to control carrier delays, delivery routes, scanning frequency, weather disruptions, service interruptions, or other carrier-related issues after handoff.
3. Shipping Rates
We currently offer the following shipping rates:
- Flat-rate shipping: $24.99 CAD
- Free shipping: Orders over $200 CAD
Unless otherwise stated, the free-shipping threshold is calculated based on the order subtotal after discounts and before applicable taxes, fees, or other charges.
Shipping charges are non-refundable except where required by law or where the shipment issue was caused by an error on our part.
4. Order Processing
Orders are processed on business days only, Monday to Friday, excluding statutory holidays.
Processing begins once payment has been received, verified, and cleared. Orders placed on weekends or statutory holidays will be reviewed on the next business day.
Processing timelines are estimates only and may vary due to order volume, payment verification, inventory review, weather events, carrier service disruptions, or other circumstances outside our reasonable control.
We reserve the right to delay, cancel, or refuse shipment of any order where we believe the order may violate our Terms & Conditions, applicable law, carrier requirements, payment-processing rules, or product-use restrictions.
5. Shipping Address Accuracy
The customer is responsible for providing a complete, accurate, and deliverable shipping address at checkout.
We are not responsible for delays, failed delivery, misdelivery, returned shipments, or lost packages caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or failure to collect the package, we may, at our discretion and where permitted by law:
- reship the order at the customer’s expense;
- refund the product subtotal less shipping costs and any applicable carrier or handling fees; or
- decline refund or reshipment where the nature of the product, chain-of-custody concerns, or product-integrity concerns make resale or reuse inappropriate.
6. No Returns or Exchanges
Due to the nature of the products sold, including research-use peptides and related research materials, all sales are final.
For product-integrity, chain-of-custody, contamination-control, and safety reasons, we do not accept returns or exchanges once an order has been shipped.
This policy applies even if the product remains unopened.
Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.
7. Errors Caused by Us
If we make an error with your order, we will make it right.
Shipping errors caused by us may include, for example:
- sending the wrong item;
- omitting an item from your order;
- shipping to an address different from the address provided at checkout;
- sending the incorrect quantity.
If an order issue is confirmed to have resulted from our error, we will, at our discretion and without additional cost to you, either:
- reship the affected item;
- issue a refund for the affected item; or
- provide another appropriate remedy.
You must contact us promptly with your order number, a description of the issue, and supporting photos or documentation where applicable.
8. Damaged Packages or Missing Contents
If your package arrives visibly damaged or appears to be missing contents, contact us as soon as possible at admin@precisionsyn.com.
Please include:
- your order number;
- your tracking number;
- photos of the outer packaging;
- photos of the internal packaging;
- photos of the item received;
- a description of the issue.
Please keep the original packaging, shipping label, packing materials, and contents, as the carrier may require them for investigation.
We may be unable to assist with damaged-package claims if the original packaging is discarded or if the issue is reported after a significant delay.
9. Lost, Delayed, or Stalled Shipments
Once a shipment has been handed to Canada Post, tracking updates, delivery scans, routing, and delivery timing are managed by Canada Post.
We will make reasonable efforts to assist customers with carrier follow-up by providing available order and shipment details. However, carrier investigations, delivery determinations, and claim outcomes are controlled by the carrier.
If tracking shows “Delivered” but you did not receive the package
If Canada Post tracking shows that your package was delivered but you have not received it, please take the following steps before contacting us:
- Check nearby delivery areas, including your mailbox, parcel locker, front desk, reception area, mailroom, concierge, parcel room, lobby, or other secure drop-off location, where applicable.
- Check with household members, building staff, reception, security, or anyone else who may have accepted or retrieved the package.
- Confirm that the shipping address on your order confirmation is complete and accurate.
- Contact Canada Post with your tracking number for delivery details and available claim or investigation options.
A carrier “Delivered” scan is generally treated as confirmation that delivery was completed to the address or delivery location recorded by the carrier. We are not responsible for theft, loss, misplacement, or failure to retrieve a package after the carrier marks the shipment as delivered, except where required by law or where the issue resulted from our error.
We may provide order and shipment information to support your follow-up with Canada Post.
If tracking shows no updates for an extended period
If tracking shows no movement for 10 business days, please contact us at admin@precisionsyn.com with your order number and tracking number.
Depending on the circumstances, we may open or assist with a Canada Post investigation. Any refund, replacement, or other resolution will be assessed based on the carrier’s findings, the shipment status, available insurance or claim coverage, and applicable law.
Opening a carrier investigation does not guarantee a refund or replacement.
10. Carrier Delays
Delivery timelines are estimates only and are not guaranteed by PeptideProCanada.com.
We are not responsible for delays caused by Canada Post, weather, labour disruptions, high-volume shipping periods, incorrect addresses, failed delivery attempts, customer unavailability, customs or regulatory holds, force majeure events, or other circumstances outside our reasonable control.
Where a carrier delay occurs, we may assist with reasonable follow-up, but we are not responsible for carrier performance after shipment handoff.
11. Refused or Unclaimed Shipments
If a shipment is refused, unclaimed, returned to sender, or otherwise not accepted by the customer, we may decline refund or reshipment due to product-integrity, chain-of-custody, and research-material handling concerns.
Where permitted by law, any approved refund for a refused or unclaimed shipment may exclude original shipping charges, return-shipping charges, carrier fees, payment-processing fees, and handling costs.
12. Contact Us
For questions about shipping, returns, or an existing order, contact us at:
Email: admin@precisionsyn.com
Please include your order number and tracking number when contacting us about an existing shipment.