Shipping & Returns

1. Shipping Carrier

At this time, Precision Synthetics Canada ships using Canada Post only.

Once an order has been transferred to Canada Post, delivery timing, routing, tracking updates, delivery scans, and final delivery handling are managed by Canada Post.

Precision Synthetics Canada is not able to control carrier delays, delivery routes, scanning frequency, weather disruptions, service interruptions, failed delivery attempts, or other carrier-related issues after handoff, except where required by law.

2. Shipping Rates

We currently offer the following shipping rates:

Free shipping is available on Canadian orders with a product subtotal of $200 or more before taxes and after discounts. Some remote or restricted delivery areas may be excluded.

If a shipping rate increases after an order has been placed, Precision Synthetics Canada will honor the shipping charge shown at checkout for that order, provided the order is accepted and the checkout information is accurate.

Shipping charges are non-refundable except where required by law or where the shipment issue was caused by a confirmed error on our part.

3. Order Processing

Orders are processed on business days only, Monday to Friday, excluding statutory holidays.

Processing begins once payment has been received, verified, and cleared. Orders placed on weekends or statutory holidays will be reviewed on the next business day.

Processing timelines are estimates only and may vary due to order volume, payment verification, inventory review, weather events, carrier service disruptions, or other circumstances outside our reasonable control.

We do not release or ship batches that show inconsistent third-party testing results. If a batch review identifies inconsistent or out-of-spec documentation, the product is held back until review is complete and the batch meets our documentation standards.

We reserve the right to delay, cancel, or refuse shipment of any order where we believe the order may violate our Terms & Conditions, applicable law, carrier requirements, payment-processing rules, or product-use restrictions.

4. Shipping Address Accuracy

The customer is responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Precision Synthetics Canada is not responsible for delays, failed delivery, misdelivery, returned shipments, or lost packages caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, failure to collect the package, or other customer-related delivery issue, we may, at our discretion and where permitted by law:

• reship the order at the customer's expense;
• refund the product subtotal less shipping costs and any applicable carrier, payment-processing, or handling fees; or
• decline refund or reshipment where the nature of the product, chain-of-custody concerns, or product-integrity concerns make resale or reuse inappropriate.

6. Errors Caused by Precision Synthetics Canada

If we confirm that an error was caused by Precision Synthetics Canada, we will make reasonable efforts to correct the issue.

Examples of errors on our end may include:

• sending the wrong item;
• omitting an item from your order;
• shipping the wrong quantity;
• shipping to an address different from the address provided at checkout.

Where an order issue is confirmed to have resulted from our error, we may, at our discretion and without additional cost to you:

• reship the affected item;
• issue a refund for the affected item; or
• provide another appropriate remedy.

You must contact us promptly with your order number, tracking number, description of the issue, and supporting photos or documentation where applicable.

7. Damaged Packages or Missing Contents

If your package arrives visibly damaged or appears to be missing contents, contact us as soon as possible at admin@precisionsyn.com.

Please include:

• your order number;
• your tracking number;
• photos of the outer packaging;
• photos of the internal packaging;
• photos of the item received;
• a description of the issue.

Please keep the original packaging, shipping label, packing materials, and contents, as the carrier may require them for investigation.

We may be unable to assist with damaged-package claims if the original packaging is discarded or if the issue is reported after a significant delay.

8. Lost, Delayed, Stalled, or Delivered Shipments

Once a shipment has been handed to Canada Post, tracking updates, delivery scans, routing, and delivery timing are managed by Canada Post.

Precision Synthetics Canada will make reasonable efforts to assist customers with carrier follow-up by providing available order and shipment details. However, carrier investigations, delivery determinations, and claim outcomes are controlled by the carrier.

If tracking shows "Delivered" but you did not receive the package

If Canada Post tracking shows that your package was delivered but you have not received it, please take the following steps before contacting us:

• check nearby delivery areas, including your mailbox, parcel locker, front desk, reception area, mailroom, concierge, parcel room, lobby, or other secure drop-off location, where applicable;
• check with household members, building staff, reception, security, or anyone else who may have accepted or retrieved the package;
• confirm that the shipping address on your order confirmation is complete and accurate;
• contact Canada Post with your tracking number for delivery details and available claim or investigation options.

A carrier "Delivered" scan is generally treated as confirmation that delivery was completed to the address or delivery location recorded by the carrier.

Precision Synthetics Canada is not responsible for theft, loss, misplacement, failure to retrieve a package, or unauthorized removal after the carrier marks the shipment as delivered, except where required by law or where the issue resulted from our error.

We may provide order and shipment information to support your follow-up with Canada Post.

If tracking shows no movement

If tracking shows no movement for 10 business days, please contact us at admin@precisionsyn.com with your order number and tracking number.

Depending on the circumstances, we may open or assist with a Canada Post investigation.

Any refund, replacement, or other resolution will be assessed based on the carrier's findings, the shipment status, available insurance or claim coverage, the facts of the order, and applicable law.

9. Carrier Delays

Delivery timelines are estimates only and are not guaranteed by Precision Synthetics Canada.

We are not responsible for delays caused by Canada Post, weather, labour disruptions, high-volume shipping periods, incorrect addresses, failed delivery attempts, customer unavailability, customs or regulatory holds, force majeure events, or other circumstances outside our reasonable control.

Where a carrier delay occurs, we may assist with reasonable follow-up, but we are not responsible for carrier performance after shipment handoff, except where required by law.

10. Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, returned to sender, or otherwise not accepted by the customer, Precision Synthetics Canada may decline refund or reshipment due to product-integrity, chain-of-custody, and research-material handling concerns.

Where permitted by law, any approved refund for a refused or unclaimed shipment may exclude original shipping charges, return-shipping charges, carrier fees, payment-processing fees, and handling costs.